Sports / Casino
bbc99 collects and uses your information to keep your wallet, transactions and login secure across every session. This policy sets out exactly what we collect, why we collect it, and the choices available to you — with access subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose to fund your wallet. If you deposit through Nagad, Rocket or Bank Transfer, we retain the transaction reference and amount as part of your account ledger. We do not store full card numbers or mobile banking PINs; those credentials stay within your payment provider's system. We also collect device and browser data — session identifiers, IP address and page-interaction logs — to keep your account accessible and to detect unusual login patterns. This data is not sold to advertisers. It is used to operate your account, respond to your support queries and comply with any obligation that arises under applicable law in the regions where access is permitted. Where third-party game studios — such as Microgaming, Pragmatic Play, PlayStar or Joker — deliver content inside the lobby, those providers may set their own session tokens. Their data practices are governed by their own policies, not ours. We aim to keep the data we hold limited to what your account actually needs.
Transaction references from Nagad deposits are recorded in your account ledger and held for the period required by our record-keeping obligations. No PIN or authentication credential is stored on our side.
Rocket payment references are logged against your wallet activity. We use this record to reconcile deposits and respond to any query you raise through the support route published on the site.
Bank Transfer records include the amount and reference you provide. We hold this against your account for reconciliation purposes and do not share it with parties outside the transaction chain.
This policy covers the data collected through the bbc99 website and your registered account. It does not extend to every third-party service you may reach from within the lobby. Understanding the boundaries helps you know which entity to contact for different data questions.
Login sessions, device identifiers and account preferences fall entirely within this policy. We control this data and you can request a review of it through the support route published on the site.
Deposit and withdrawal records processed through Nagad, Rocket or Bank Transfer are covered here for our side of the ledger. Your payment provider holds its own record under its own policy.
Pages, game lobby navigation and promotional notices that bbc99 publishes are within scope. Data generated by your browsing of our pages — scroll depth, session duration — is collected by us and governed here.
Game content delivered by studios such as Microgaming or Pragmatic Play, and any external links you follow, fall outside this policy. Those providers set their own session data and you should read their notices directly.
You have real, actionable choices when it comes to the data we hold on your account. Reviewing your stored details is straightforward: sign in and open the account settings area, where your registered contact information and wallet history are displayed. If any detail is wrong — a name spelling, a contact number or an email address — you can update it directly in the account fields shown there. For records you cannot edit yourself, such as historical transaction references tied to a Nagad or Rocket deposit, raise a correction request through the support route published on the site and we will check the ledger on our side. If you want to understand what data we hold about you before making any decision, contact us through the published support channel and state your account identifier. We will respond within a reasonable period. Closing your account does not delete all records immediately; some data is retained for the period required under applicable obligations, after which it is removed from active systems.
Sign in and open the account area to see your registered details, wallet history and transaction references stored under your profile.
Update your contact information directly in the account fields. For transaction-level corrections — such as a Nagad reference — raise a request through the published support route.
Contact us through the support channel shown on the site and include your account identifier. We will confirm what we hold and explain the retention period that applies to your record.
You can request account closure through support. Some data is retained after closure for the period our obligations require; we will tell you which records that covers when you make the request.
If you have a question about how your data is handled, three contact paths are published on the site. Use the one that suits your situation — all of them connect to the same account team.
Open the live chat widget visible at the bottom of every page. State your account identifier and the specific data question you have so the team can pull the right record.
Send your query to the support email address listed in the site's contact section. Include your registered email and a clear description of the data point you want reviewed or corrected.
Sign in and open the Help section from the account menu. From there you can submit a structured request and track its status without needing to follow up separately.
We use standard security measures to protect the data tied to your account and wallet activity. Cookies help us keep your session active without requiring you to log in again after every page. You can adjust cookie preferences through your browser settings at any time, though disabling certain cookies may affect how the account area loads.
Session cookies keep you logged in while you browse the lobby or check your Nagad wallet balance. Analytics cookies help us understand which pages are used most so we can keep navigation clear. You can manage these in your browser settings.
Account data is kept for as long as your account is active and for a further period required under applicable obligations. Once that period ends, records are removed from active systems. We do not hold data longer than necessary.
Login credentials are stored in hashed form — we do not see your password in plain text. Unusual login patterns trigger a verification step visible in your account. Report anything suspicious through the published support route.
When this policy changes in a material way, we publish a notice on the site before the change takes effect. Continuing to use your account after that date means you have seen the updated terms. Check the published date at the top of this page.
These are the questions we get asked most often about how bbc99 handles your data. If your question is not covered here, reach us through the live chat or email support route published on the site.
We collect the name, contact details and payment method you provide during registration. If you fund your wallet through Nagad, Rocket or Bank Transfer, the transaction reference and amount are recorded in your account ledger. We do not store mobile banking PINs or full credentials.
Yes. Sign in and open the account settings area to view your registered details and wallet history. For a fuller picture of the data we hold on your record, contact us through the support channel listed on the site and include your account identifier.
Contact details and preferences can be updated directly in the account fields after you sign in. For transaction-level corrections — such as a Nagad or Rocket deposit reference — raise a request through the published support route and the team will check the ledger.
We do not sell your data to advertisers. Payment processors handling Nagad, Rocket or Bank Transfer transactions receive only what is needed to complete the transfer. Game studios delivering lobby content may set session tokens under their own policies, which you should read separately.
Some records — transaction references, identity verification data — are kept for the period required under applicable obligations even after your account is closed. We will tell you the specific retention period that applies to your record when you make a closure request.
We publish a notice on the site before any material change takes effect. The updated policy carries a revised date at the top of the page. Continuing to use your account after the notice period means you have acknowledged the updated version.
This policy covers the data bbc99 collects through its site and account system. Access to the platform itself depends on your local law and eligible regions. Where local regulations impose additional data obligations, those requirements take precedence over the general policy wording.